Quality Improvement Plan:
The purpose of the Board's Continuouse Quality Improvement Plan is to continuously improve services and processes of The Columbiana County system of behavioral health care. The plan demonstrates the Board's activities to assess and improve key processes and outcomes to enhance provider efficiency and effectiveness in achieving service objectives. In addition, the plan is utilized to enhance Board operational practices that ultimately affect services delivered to mental health and substance abuse consumers.
Quality Improvement Committee:
The Board's Quality Improvement Committee acts as the oversight body for all quality improvement activities across the Board's system of care. The committee id designec to enhance collaboration, cooperation, and communication among consumers, family members, Board providers, Board members and Board staff.
Membership consists of consumers, family members, and a representative from each Board-funded provider. The committee is chaired by the Board's Quality Improvement Coordinator.
The committee is directly responsible to the Board's Executive Director. The Quality Improvement Plan directs the responsibilities of the committee, and results are documented in agendas, minutes, and reports. Annual quality improvement reports are made available to consumers, family members, providers, Board members and the community.
Annual Independent Peer Review:
Each Board is required to conduct an annual independent peer review of mental health and drug and alcohol treatment providers. The Board is responsible for submitting a copy of the report which is prepared by an independent peer reviewer on an annual basis through the Quality Improvement Plan. Boards are also required to provide an annual follow-up report of the review to all treatment provider agencies.
It is the policy of the Board that the confidentiality of information reviewed and reported through the quality improvement process is guided by state and federal laws and professional ethics.
Client Grievances:
Client grievances also fall under quality improvement for MHRS Boards who are required to establish a procedure addressing client grievances which are not resolved at the treatment provider level. The Board is required to submit an annual report to the Ohio Department of Aclohol and Drug Addiction Services detailing client grievances.
Client Satisfaction Process:
The Board and providers collect Information regarding the satisfaction of persons served on an ongoing basis. This information is used to collaborate in the planning, evaluation, and improvement of services. Participation in the satisfaction process is voluntary and services are not affected by the consumer’s choice to participate or not to participate
Provider Satisfaction Process:
Annually, all Board-funded service providers are offered the opportunity to participate in the provider satisfaction process. A satisfaction and planning survey is sent to the organization’s Executive Director, Clinical Director, and Fiscal Manager. Results are summarized by the Board’s Quality Improvement Coordinator and reported in aggregate fashion to Mental Health and Recovery Services Board members, the Board CQI (Continuous Quality Improvement) Committee, and the Board staff. Findings are used for the Board’s CQI process and its strategic and community planning.
Evidence-Based Practices:
The Board has developed a system-wide evidence based thinking policy to systematically move toward evidence-based services and supports for its priority populations.
Our system’s goal is to meet the needs of our identified priority populations through an array of effective practices, interventions, and supports, which when implemented, can achieve measurable and desirable consumer and systems outcomes.
Given the service need and demand of our priority populations, it is our intent to begin to tailor services and supports in a way that most impacts the potential of achieving sustainable outcomes for these populations.
|